This morning, I finally managed to track down the hotel manager. We have been playing phone tag for 2 days. He tried to tell me that my MR# was not in my reservation.

I have over 115 nights at Marriotts this year alone and have always received my points and I have never pulled out my card upon checkin. I have always received my welcome amenity, with the exception of this and one other stay. I make my reservations thru e-travel (American Express Travel) and my MR# is in my profile. This reservation was made the same way as all the others. I basically told him to research it and get back to me today. I am scheduled to check out tomorrow morning.

(vent on)If he denies me the guarantee, I will no longer stay at Marriotts. I am considering switching even so because of the hassle of this, but will calm down as always. This will cost them $200 + a voucher for 2 free nights + one night of this stay for free if they handle this correctly. Otherwise they lose approx $25K in revenue each year. I am certain that Hilton, Hyatt or Starwood would love my business. (vent off)