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Thread: Does CX record passenger's dissatisfaction or misbehavior on their system?
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Old Dec 13, 2018 | 6:06 pm
  #2  
cxfan1960
 
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
The check-in agent probably wasn't well trained to handle this situation. It is possible that the check-in agent annotated something in your itinerary, but I don't know if that is related. Did you try to initiate dialog at other check-ins and they didn't respond at all?
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