Couldn't find a thread with any experiences so maybe the mods will use this as a generic experiences thread?

I had a successful claim on a broken TV. The display had suddenly gone cloudy, then completely blank. Had a local repair shop diagnose it, would require replacing the most expensive part on the TV. They gave me an estimate of $1400+, which was nearly the replacement cost of the whole thing.

Original charge was on a Forward card but had no problem making the claim on the converted ThankYou Preferred with a new card number.

Manufacturer's warranty was 12 months and the claim was right around the 23 month mark. No problem there.

I started the claim with a phone rep at the insurance provider. Very easy process. Then they emailed a request for specific documentation:

• Itemized store receipt (printout from Amazon)
• Copy of Manufacturer's Warranty - I read that many people had trouble producing this, since Citi often asks for the original printed warranty from the product manual. I found a page at the manufacturer's website that clearly showed the detailed model number with warranty information and that was acceptable
• Repair Estimate
• Photos of Item (didn't know what to send, so took photos of the back, front, and serial number)
• Copy of Extended Service Plan (didn't buy one, so sent a note attesting to that)

Two weeks later, got back a request for the Repair Estimate again, breaking out the costs and the diagnosis. I realized it wasn't exactly clear from the wording on the estimate, so I sent back a note explaining where to find that info on the estimate.

Few days later, got an email approving the claim at the full amount on the estimate, including the diagnostic fee and taxes.

Since the repair would be so expensive, we bought a newer model instead. It was basically a wash at that point.

Really pleased with the experience! A new TV was NOT in the budget this year so we were scrambling to figure out what to do for entertainment.