Originally Posted by batboy
I recently completed a two-week vacation down the coast of California that included a two-night stay at the Four Seasons Resort Santa Barbara from July 19-21. I am writing to let you know how displeased both myself and my wife were with our stay.
Batboy,
Your letter is well written, though I think the complaints are a little e underwhelming. FS Santa Barbara is a property I have yet to visit, but I have had similiar experiences with FS in the past and have chalked it up to "Buyer Beware". Your bathroom and furnishings sound similiar to what I have expereinced at a Suite in the Houston FS (1 tiny bathroom). The Canadian FS properties arent much different either. All the luxury chains have some older hotels that are rough around the edges. My experience is that just b/c it is an FS doesnt mean its luxury.
I'm not saying you shouldnt write though. It's well within your rights to do so.