FlyerTalk Forums - View Single Post - Checked in, and one bed completely soaked with urine!
Old Dec 11, 2018 | 12:13 am
  #12  
KRSW
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,876
I can't believe they didn't switch rooms for you immediately, WITHOUT any prompting from you. Even the most incompetent overnight front desk clerk should have known enough to do that. I also agree that the room should have been comp'd in full, no questions asked.

Name & Shame the hotel -- This isn't just a single failure here. Housekeeping, front desk, AND the morning manager have all failed to meet basic hotel standards, let alone Marriott's brand standards.
KRSW is offline