Originally Posted by
NoLaGent
I agree with you, and AS inflight crew are just as notorious at abusing this policy by denying PDBs because that's what they're used to. WRITE 'EM UP! It goes both ways. Customer Care has been very happy to receive my reports and pass them along to Inflight Management. The only way to get a consistent policy is to keep reporting it.
Edited to add: I've had the same CC Rep on the last 4 reports I've issued, he has a direct contact in Inflight Management that is following this situation closely, probably because they're getting tired of me getting comp. for it. If anyone wants his info., I can share it via private message only which he's ok'd.
Just for the record, nothing creates disappointment more than inconsistency. Sure, most would probably just rather have a full bar offering for PDB - and I don't disagree that we should just do that - but if everyone was just on the same page it would probably create a better experience for everyone. If I work in FC (which I don't often do) I just do what's asked of me. That said, if I'm offering sparkling wine or OJ and you ask for something else I will generally just get it for you without thinking twice. It's far less work - but it does set the next person up for failure if they just do what they're supposed to and don't grant your request. SO, I'm probably guilty of adding to the inconsistency. I don't start out offering a full bar though - I just offer what I'm supposed to.