Such strange reports as for me (twice in the past year) it's always been a wonderful experience, including the breakfast. I've had delicious meals and as a Globalist never been charged an overage despite going over. Nice upgrades without asking, wonderful hard product, and exceptionally clean. Service has been a bit "hit and miss," however.
That said, it's clear this property has issues and I think they are very likely economic at the core. They clearly can't make a normal restaurant work (because it's closed), and the constant upselling reported by others to me indicates the property isn't meeting its financial targets. My theory (and it's just a theory) is that the building itself (Hyatt Corporate owns this property) was VERY VERY expensive to build and revenues just aren't justifying the capital expense that went into this place....