Originally Posted by
Fes426
Last night’s flight CUN-SLC was cancelled/rescheduled due to the inbound being diverted because of weather then went down due to a mechanical issue. They put us up at a hotel and rescheduled us for this morning. They are offering us $100 for the issues... anyone else have experience with this? It feels like $100 is not enough for an almost 18 hour delay. What would be reasonable to ask for?
You should probably ask a Mod to move your post to an appropriate thread on DL's customer service gestures practices as there is a wealth of information out there. This thread is about payments by DL to convince passengers to be voluntarily offloaded. Yours is about what one gets for a delay.
As a general proposition, and it is certainly true for a departure from Mexico, DL has no obligation to pay any compensation. Rather, it is contractually obligated to provide or reimburse a hotel (although even that language is tricky). DL should also have provided meal vouchers or reimburse reasonably properly-receipted meal expenses.
In addition, a customer service gesture is entirely in DL's discretion and is generally linked roughly to the length of the delay, the length of the flight, your status, and class of service. If you think that $100 is too little, you can complain, but expect nothing. Many travel insurance policies will provide a set amount for a delay of this length and you should likely make your claim there.