Originally Posted by
mfkne
It's an agreed-upon contract by consenting parties. If you don't agree with Ts&Cs, don't book. If you miss a flight for reasons beyond your control, take out insurance to cover additional expenses.
That is not the way consumer protection law works. Which is why Which is seeking legal clarification.
Do bear in mind that most of the pax are not FT expert flyers, and the vast majority won't have read the ToC.