So annoyed with this *system upgrade*... it messed things up!
- Now you see a balance of zero when you overdraft miles, and it's so hard to do accounting. Apparently I'm at -14K miles, and it shows zero.
- None of my flights get credited automatically anymore. Even if my boarding pass has my M&S number, it just doesn't go through. I have to manually enter them in the app.
- Citi Thank You point transfers do not happen. They always give a system error, and in your statement it shows 0 miles as transfer. I opened a feedback form with TK, and they got back to me after 9 days. They just said that there's been a system error, and that my miles will be posted in a few days. I also opened a case with Citi, and they're also looking into this.
It's 2018 and TK cannot even process miles. They're IT infrastructure sucks.