Originally Posted by
Wishiwereflyingprivate
The supervisor then told me that she would try to work on at least seating some of us together and that she would call me back. I received one call telling me that she was still working on this "accommodation" and then did not hear from her again. Called again today and after spending a great deal of time speaking to a supervisor was told that the 2nd to last row in the plane was miraculously (my addition) open, and she was able to place my family together. The availability of this row, btw, was not visible online.
The last couple rows of the plane are often blocked on the seat-map for exactly this reason - to give agents and gate agents even up to the day of the flight the ability to accommodate families that have been split up or book late but need to be accommodated together due to a small child, someone who needs assistance, etc.
That said, it's not to say your situation doesn't suck. Question, as it's not clear from your OP: were all 6 tickets on the same reservation or were there multiple reservations?