Originally Posted by
arlflyer
Haha yeah, coming from Hilton and now spending a lot of nights with Marriott, I always get a good chuckle when Marriott asks me to do OLCI - it consists of clicking a button and being told "Great, that's nice; we haven't upgraded you or assigned you a room, and you'll need to go to the desk when you arrive". What the purpose of their OLCI is, I have no idea.
Even better, on a Hyatt stay three nights ago (Bloomington, MN), the property claimed I was downgraded from my paid suite to a basic room
because I had used mobile check-in (which had seemed to me like a good idea with a midnight property arrival). They were likely making stuff up, but still . . . .