Agreed, I cannot stand it when someone makes up a line. We all know that water pressure and hot water temps can be affected by high occupancy, or if you're trying to shower at 7:30 AM when everyone else is. That's not a big deal at all. Having no flow, with guys fixing things on the roof, is a completely different matter. It does sound like the hotel was quick to fix the issue, but I would ask for more than 1,200 points. I would also let the manager know that I don't appreciate stupid BS answers from the staff. They had a water pressure issue due to something mechanical, not heavy usage, and they brought in repairmen who fixed the mechanical issue. Okay, things happen, the first person you spoke to about it was honest and gave you the correct info. You had a bad morning, but at least you knew what the issue was.