Originally Posted by
autdi
It's really not the wait, that's trivial in comparison to having to find a store, and buy new clothes for a meeting.
That is key. It's not just that AA is slow (without the 20-minute guarantee of DL or AS),
it's unreliable, too. AA had twice as many reports of mishandled bags per 1000 passengers Jan-Sep '18 as Delta did. And Delta wasn't even the best!
See page 36.
https://www.transportation.gov/sites...-2018-atcr.pdf