I have a conversation with “corporate” if it is warranted. In my case, I am rarely treated in a fashion that warrants those type of conversations.

The worst interaction I can remember was actually with an AMEX Open phone rep. I escalated it immediately and implored the supervisor to replay the call and use it as a teachable moment for other staff.

I’m assuming they did because I received a call the next day with a very contrite supervisor on the other line and a statement credit for the purchase I was trying to make the day before.