I agree deleting the email addresses was stupid, but then again with this multi-modal means of communicating, you're not going to satisfy everyone. Maybe they believe emails are for people and not properties so they don't want to commit/publish someone's name on the website. All we can do is guess at this point.
Personally, I use faxzero.com for those that insist upon using archaic tools. Any guesses that received faxes are actually picked up and forwarded by email? I do have a fax number (J2) for those requests once every few years.
Should we start a Wiki on this thread to collect email addresses?