Originally Posted by SteadyAT

This has happened to me (albeit for a comfort fare that didn't credit properly), and the Aeroplan Customer Service Rep advised me to do the following...
- Go to aircanada.com
- Click on upper right tab, "Assistance"
- Under Customer Relations, click on "send us an email"; this will open up a new page
- On this new page, under topic, choose "Complaint"
- For Subtopic, choose "Ticket fare and conditions"
- Fill in the remainder of the information requested and upload your documentation.
When I did this, and submitted my ticket showing Comfort fare booking for all segments, but that I was only credited 25%, I did get a response from AC that they would rectify this by informing Aeroplan.
Ultimately, I saw a manual adjustment which gave me the remainder of the AQM (75%+15% Comfort bonus), although these adjusted AQM did not transfer into the MM total.
Good luck.