Originally Posted by
whitedonkey11
I've finally found someone on the phone at AC who knows what they're doing. Seems like the Flex (L) fare is a new one, and it's glitchy...still coding as Standard, i.e. 50% miles. So I have to go through Aeroplan to escalate to Air Canada Customer Relations to get this credited. Problem is that Customer Relations just wrote back to me saying "we don't deal with missing miles for flown segments, please contact Aeroplan." Around and around we go...
This has happened to me (albeit for a comfort fare that didn't credit properly), and the Aeroplan Customer Service Rep advised me to do the following...
- Go to aircanada.com
- Click on upper right tab, "Assistance"
- Under Customer Relations, click on "send us an email"; this will open up a new page
- On this new page, under topic, choose "Complaint"
- For Subtopic, choose "Ticket fare and conditions"
- Fill in the remainder of the information requested and upload your documentation.
When I did this, and submitted my ticket showing Comfort fare booking for all segments, but that I was only credited 25%, I did get a response from AC that they would rectify this by informing Aeroplan.
Ultimately, I saw a manual adjustment which gave me the remainder of the AQM (75%+15% Comfort bonus), although these adjusted AQM did not transfer into the MM total.
Good luck.