Originally Posted by
photaco
I stayed a couple nights at a Four Points by Sheraton hotel, charging my Amex SPG credit card 6 months ago. American Express only gave me 1x SPG points on the transaction rather than 2x SPG points. I opened an investigation via Chat, and months later they tell me:
The transaction on my billing statement literally starts with "FOUR POINTS BY SHERATON", has an Arrival Date and Departure Date, and says "LODGING".
Anyone else missing credit card points for SPG hotel stays? Anyone succeed in getting Amex to award the missing points?
Update on this...
I see a new transaction in my Marriott account titled "Spg Ax Goodwill Bonus". This points value is 1/3rd of what I was expecting from American Express, since each SPG point was replaced by 3x Marriott points. I've already fought with Amex multiple times, waiting months and months each time. Should I just give up on my missing points, or is there an expedited way to reach someone higher up the command chain? I'm cancelling my SPG card at next renewal no matter what now since I have no idea if I'm going to earn 6x Marriott points or 2x Marriott points if I use my SPG card at a Starwood property.