Still don't have the option to use SNA's from the website on my reservations. I just called customer service and said this is a "fiasco"
. She looked up the hotel and said that all suites are sold out - I said no they are not I can book 2 different suites as we speak. She said she will email the hotel and ask them to maybe give me a better room if possible.
I am actually fine with my room - only there for one night as a staycation to get my 50 night. It just keep's coming down to the principle when nothing is working!