Originally Posted by
Often1
It is unclear what OP means by "help desk"
This was advised on the bronze telephone line. My initial query mentioned my wife was 20 weeks pregnant and the agent advised I needed a letter. I advised the agent that my wife was 20 weeks, not 28 and therefore did not require this. The agent reaffirmed a letter was required and this change in policy only came in a couple of weeks ago. Completely agree though that she possibly may have been mistaken.