Originally Posted by
mozilla
YYZGS - Sheraton Gateway YYZ
Have an upcoming reservation for 1 night which I made a few weeks ago.
RATE TITLE: "Member Rate Advance Purchase, see Rate details"
RATE DETAILS: "We will need a credit card number to reserve your room. You may cancel your reservation for no charge until December 1, 2018 (2 day[s] before arrival)."
Note that this rate is listed under the "Prepay and Save" tab. There is also a corresponding non-member rate under the same tab that has quite a different text: "We will need a credit card prepayment to reserve your room. Please note that your prepayment for this special rate is non-refundable."
I noticed that the rate has lowered since I booked.
I'm now wondering if I can actually cancel my "Member Rate Advance Purchase" reservation without penalty. What takes precedence when there is conflicting information, the "advance purchase" rate title or the "cancel for no charge" rate details?
FWIW, YYZGS didn't charge my card yet.
So were you able to cancel this reservation? FYI, I submitted a BRG for a hotel with the same issue. I wanted a flexible rate, so I chose the lowest rate under the STANDARD RATES tab. BRG agent denied the claim because there was a lower FLEXIBLE rate under the PREPAY AND SAVE tab.
