Originally Posted by
embarcadero1
Why are some defending this? It doesn’t matter what the circumstance, once a passenger who needs additional help is entrusted to AA staff, that’s it. The end.
There is no way to blame anyone but AA staff for this AA blunder. Not the family, not the wages that the unscrupulous subcontractor pays, there is no excuse. Unless they don’t want to accept these customers. In that case, good luck making that case to the flying public.
AA needs to own this blunder and make good on its commitment to help passengers with special needs. Full stop. No blaming family or subcontractors or any other lame excuse.
What "blunder"? The job of the wheelchair attendant is to push the passenger from curb to plane, and then later to do the reverse They are NOT the caretaker of the passenger and neither is the airline.
I would also point out this individual managed to use a walker to take 2 smoke breaks while she was waiting for family to pick her up. If this person really was someone who could not take care of herself without a caretakers, she should not be traveling alone. "Unless they don't want to accept this type of passenger".... They do not knowingly take passengers who are not capable of handling traveling alone. Providing wheelchair assistance between the curb and the plane is not the same thing as accepting people who need a caretaker. There responsibility is to get them on the plane and get them off. They are caretakers.