Old Dec 4, 18, 11:19 am
MiamiAirport Formerly NY George
FlyerTalk Evangelist
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,612
Originally Posted by Often1 View Post
On the contrary, this is a clearcut case of a shakedown.

If one called AA and stated that one wished to book a ticket for someone in the mother's condition as originally portrayed (before the walker, the smoking and so on)., AA would advise that it could not provide the service and that the individual would require an attendant to fly with her. This is no different than for a wide range of medical and mental health conditions.

A wheelchair is a means of transporting an individual from somewhere near the curbside to the aircraft (possibly to the seat). But, the service is not a caretaker service and it seems clear that by failing to properly advise AA and by inflating a story, presumably for some cash, this was a deliberate attempt by the family.

Perhaps AA could offer something akin to its UM service. But, it does not. I do not know of any carrier that does. But, until AA chooses to do so, the COC are quite clear about the passenger's condition.
An UM is usually going to be in good health and can be easily controlled. A service for disabled paxs or paxs in poor health is an accident waiting to happen, as in this case. No way any airline wants to be on the hook for someone unable to care for their own physical needs between custodians, even with high UM rates.
MiamiAirport Formerly NY George is offline