[MENTION=740656]jasdou[/MENTION]

Exactly and thanks for pointing this out.

While it may not matter in some cases, a short hop for example, the inability to choose a seat or even get one assigned has been an issue with some of my AC trips this year.

I'll offer these 2 examples, both AC 014 tickets. I also had the BR PNRs.

Example 1:
I booked with ticket with an AC res agent. AC with BR codeshare and BR original flight number. As soon as it was booked, I was abled to use the BR app to select my seat and meal choice.

Example 2:
I booked this one on AC's website. AC with BR, but the BR flight has an AC flight number.

The BR app says the flight is not open for seat selection which is not true. Another attempt (on the browser IIRC) got a reply that the flight is operated by another airline.

I called BR. They claim I can only get my seat at the gate. They acknowledge the ticket is paid business class. I said waiting until the gate is ridiculous for a flight that is open now. Agent said he can't do anything.

I was in TPE recently and the BR agent there also said he couldn't assign a seat. The concierge had asked on my behalf and one answer was, wait until December. Well, the app still says the same thing.

I realize the flight is only a few hours and it doesn't matter where in J I sit. What matters to me is that when I arrive on my AC TPAC, and there is no seat. Some of you may say this won't happen. Things happen.

Further follow up with AC, the answer I was given is "If you want the pure EVA flight number, it will cost more and you can't change your ticket" - and that wasn't with an agent.

I have also had this problem with a few airlines on Aeroplan tickets. Even when I have the partner PNR, even when that airline has a great app, it is often an exercise in frustration trying to pick a seat or keep a seat if Aeroplan makes a schedule change and you lose your seat entirely. Calling the partner airline also doesn't always yield a positive result.

Example 3 (codeshare partner earnings):
I also booked an AC ticket that included codeshare partner CX. The CX Aeroplan miles never posted (not AQM eligible). I received one of those auto-replies but the hilarious part was, it said CX had no record of us on the flight.

Funny that, we had AC tickets, CX BPs (paper and digital - easily available on the app BTW) and yet....

It took more than a month for Aeroplan to sort it out and credit manually. I reminded them of what is posted on the Aeroplan partner page and really, how absurd it is to see an email saying we never flew the flight.

So, perhaps it depends on the ticket and the partner airline. Perhaps it's AC IT.

As always, YMMV.


(also waiting for the RCHHMP to trot along and tell me it was my fault for booking with AC. )