Received an automated reply after lodged a report to my Hilton credit not yet posted since last week. Now, waiting 6 weeks timeframe before another follow-up.
Not received your reward?
After you have redeemed your earnings will be transferred into your selected partner account within 6 weeks, or converted into a gift card ready to use soon as it’s received. Electronic gift cards can take up to 24 hours to arrive, while physical gift cards will be dispatched within 6 weeks.
If you have claimed points/miles and after 6 weeks they are still not showing on your partner account, please respond to this message confirming when you redeemed, your correct partner number as well as the first and last name on your partner account.
If this is regarding a missing gift card, please respond to this e-mail confirming the name of the reward and the date that you claimed it.