Originally Posted by gilfiom

But that isn't how it works at T5 - there are more than 3 agents in any one section and with the introduction of self bag drop, its becoming more likely you'll have zero interactions with check-in staff. Amalgamating the roles into the same desk just make sense. Nothing bugs me more than the 'I can't deal with that walk over to that desk so someone with the same systems can do it and then come back and see me' approach.

Alas, its just a rumour as the OP points out, but it could be a good move for BA and empowering to the staff.