Originally Posted by colin_thames

Has anyone had success in taking out Ambassador as a new member (rather than renewing) and getting Spire renewed too? I took out Ambassador last week by calling, as the 10k offer web form wasn't working for me. I got my 10k points posted a couple of days later and Spire Ambassador shows as expiring 1 Jan 2020 on web but 31 Dec 2019 in the app. However, if on the app I click through on my Elite status 2018 track it still shows Spire status expiration as 31 Dec 2018.
Do I have any hope of this changing or does Spire only extend if you are renewing Ambassador?