Originally Posted by debua1k
Am I entitled to 2 free nights, $100 and tonights room paid for (as a platinum under the Ultimate Reservation Guarantee) AND $100 for the Elite Benefits Guarantee?
Since you were walked to another hotel you are automatically entitled to the 2 free nights and $100. For non receipt of the arrival gift you must request payment of compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to check out will result in a complete waiver of any right to receive such compensation.
Chris