Originally Posted by
Often1
It is an anachronism that BA still segregates this function. It is 20 years overdue. Routine matters should be handled by any staff at a counter. If complex, perhaps it will require a supervisor or help line assisting the staff member and perhaps the passenger will be moved to a different position. But, the notion that tickets (likely reticketing) may only be handled by specific physical positions is absurd.
It remains to be seen whether "empowerment" will come with the training to get it done.
I disagree with this ; keeping long tasks separate ensures that people are not left queuing for a quick check in operation whilst someone plans a 16 sector itinerary - keeping some desks just for that function benefits the majority
It is not an anachronism - I can think of more places where ticket desks are separate to check in desks than where a check in agent does ticket selling ; outside of North America , my experience is that it is the norm