It actually does matter. The whole point that you and some others are missing is that the points were still in my account which I believe is the best indication from Iberia that the promotion was not over given the vague T&C. If the T&C had said promotion is over at midnight ECT but it takes a few hours for our outdated IT systems to take back the points, that would have been fine, but they didn't. I acted in good faith. It's not my business to know how IB's IT systems work. I saw the points and assumed they are available to use. To most normal people when T&C say by Dec 1, it means by the end of the day Dec 1, not before the day has started.
Another question that still has not been addressed by the experts on this board is what would they do, if this is not a glitch and my balance stays negative. Since I didn't transfer the Avios to BA, they surely can't go after my BA account balance? Would they cancel my ticket in this case?
Originally Posted by
Yllanes
You hadn't said exactly when you redeemed or when you got the negative balance (you still haven't), so my hypothesis was as good as any with the data available. Obviously the change does not happen for everybody exactly at 02.00, it takes some time and fluctuates.
In any case, whether this was just the regular daily batch job or a special script they ran a few hours later does not really matter.