Originally Posted by
Sixth Freedom
Chatting to a BA member of staff at Terminal 5 recently I was came to understand that BA have told ticketing staff that all of the public access ticket desks in the terminal will close.
If true, the implications for somebody needing to change a complex itinerary ten minutes before check in closes will be, shall we say, interesting.
If true,
What are they going to do instead? Install rows of telephone booths so that you can spend hours waiting in a (second) queue for your call to a call centre to be answered? Or are the desks going to be outsourced (to a de-facto travel agency)?
Perhaps their experts will have 'permit to travel' machines installed instead...