Originally Posted by
COSPILOT
You have an older generation such as my father that isn't "smartphone savvy", the same older people that prefer a phonebook over internet search. It's nice that the younger generation doesn't care, but after traveling with my father last week, a plastic card with his status on it is important to him.
And I totally get him. We get hundreds of emails each day, lots of it spam. If we give a lot of business to a certain hospitality company I actually like an actual letter sent to me once or twice a year and see that this company can do more than digital spamming. YMMV