kyanar

You don't need to mention the part about being an Ambassador client. Your level in the loyalty program should have absolutely nothing to do with the expectation that Marriott fulfil its legal obligation to notify customers in a timely manner of the data breach. And no, some website somewhere on the internet run by a reputation management company does not count. As soon as the information was known, Marriott should have tasked their marketing team with using that giant email database they have to notify any and all affected customers. But they didn't. They got straight in touch with Kroll and told them "manage the reputational damage". Not acceptable. The company has failed the customers both ethically and legally.