Originally Posted by bgriff

I can also confirm that after contacting the hotel directly, my points booking has been corrected and now appears more-or-less correctly on SPG.com. (More or less because like in Gunner14's post above, the night-by-night points rates are totally out of line with what I actually paid, while the total number of points does show correctly, so who knows what's happening there.)

So anyone else having this issue should definitely reach out to the hotel to get it sorted out. With the hotel it did not require any fighting at all or even much explanation so in theory it could probably even be sorted out at check-in if needed, but much safer to have the comfort of having the booking cleaned up ahead of time.


I do have one more point of curiosity on this issue though ... during one of my fruitless conversations with Marriott central reservations trying to get this sorted out, they implied that they did not see the opportunity to make a new booking using 80K points/night for the overwater villa. It's entirely possible there just wasn't any more availability for my dates, or the agent was looking in the wrong place or whatever, but there's a chance the 80k/night overwater villa deal may be dead now with the move to the new W booking system ... will be interesting to hear any data points on future bookings.