Considering that the Starwood person was smart enough to straighten out the mess with my account, I suspect she is smart enough to realize my appreciation is directed to her.

I had already corrected my omission (in a prior post above) and included her name after a different poster mentioned this item.

I never had a problem with my Starwood account and had no reason to learn various Starwood names on this forum.

Nonetheless, I am impressed with her fast and accurate response.

Also, another person from Starwood acknowledged my comment and stated that my message was sent to the correct person.