FlyerTalk Forums - View Single Post - Questions/Discussion About Hertz Ultimate Choice Service
Old Dec 1, 2018, 5:04 am
  #569  
AutoSlash
Company Representative - AutoSlash and HotelSlash
 
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,670
With a Luxury (LCAR) selected, you should be assigned a vehicle with the option to pick from the PC area. If the location is not assigning you a luxury car in a specific space, they are not following the guidelines for the Ultimate Choice program. The reason is that while Ultimate Choice can often have a great selection, there is nothing that guarantees there will be a Premium or Luxury car there when you arrive. If you book an ICAR-FCAR you should be sent to Ultimate Choice (and Presidents Circle section if you have status) to choose.

If you book anything other than that (or an ECAR/CCAR which has their own sections) then you should be assigned a vehicle in a specific space. If this is not happening you should:

a. Complain to the location

and/or

b. Stop booking LCARs and just book ICARs since you can choose from UC anyway (although not from the PC section unless you have PC status)
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