Originally Posted by
stallionv
Both me and my wife have the platinum.
We added southwest Nov 21 and the same day purchased 2 $100 gift cards each. Still no reimbursement for both its Nov 30.
Credit still says $200 remaining.
Last year I purchased 2 $100 certs but on consecutive days. But still one was the same day I added the airline and it worked perfectly fine.
Only difference I see is last year the transaction posted with Southwest Dallas/TX and its address.
This year it shows up as
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Spd/Air Freight
PASSENGER
TICKET NUMBER - 123123213 (Some random number)
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I see this for all 4 transactions. Not sure why online egift card would ring up as this, only thing different I remember was I was logged in as Rapid rewards member.
Any one with this situations?
Just looked it up from last year and it had the "ticket number" back then too with successful reimbursement:
Ticket Number: XXXXXXX
Document Type: SPD/AIR FREIGHT
So it seems like coding may not be the issue