Both me and my wife have the platinum.
We added southwest Nov 21 and the same day purchased 2 $100 gift cards each. Still no reimbursement for both its Nov 30.
Credit still says $200 remaining.
Last year I purchased 2 $100 certs but on consecutive days. But still one was the same day I added the airline and it worked perfectly fine.
Only difference I see is last year the transaction posted with Southwest Dallas/TX and its address.
This year it shows up as
---------------------
Spd/Air Freight
PASSENGER
TICKET NUMBER - 123123213 (Some random number)
-----------------------
I see this for all 4 transactions. Not sure why online egift card would ring up as this, only thing different I remember was I was logged in as Rapid rewards member.
Any one with this situations?