Originally Posted by
estedman
Most mornings I eat breakfast around 8am and in most cases the prepared oatmeal has not been properly cared for; so by 8am it is more like wallpaper spackle and not actually edible oatmeal. In those cases I would take the packets of instant over spackle.
That to me is a sign of an Absentee Landlord (and total lack of leadership) in a hotel's food and beverage department. If Starwood and Marriott do not have staff with the wherewithal to know how to maintain fresh oatmeal, that is a truly negative reflection on Starwood and Marriott. I'm sorry, if Element Hotels don't know how to maintain fresh oatmeal, and they have to resort to instant oatmeal, due to their own failures, then Element Hotels should buy a big box of Bandaids to cover all of their wounds, and aim for getting to the heart of their service failures and irregularities.
One of the last places that I'd expect to consistently find fresh oatmeal is in the Delta Sky Clubs, but Delta knows how to do that. Imagine an airline has figured that out, but a hotel company hasn't?