FlyerTalk Forums - View Single Post - late into AMS connection on Delta
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Old Nov 30, 2018 | 10:35 am
  #20  
MSPeconomist
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Part of the problem is that these short connections are more prominent and automatically offered by phone agents and TAs. Often there are other options that give a more comfortable connection time, but delta.dumb always thinks the "best match" is as close to MCT as possible. When I book by phone--for example to use GUCs--I always insist that the agent tell me arrival and departure times at each connecting airport so that I can use my own best judgment about what will work regardless of what they say. Some phone agents clearly consider this to be a pain and think all I need to know are the arrival and departure times for origin and destination, not details of what carrier/aircraft/connecting airport etc.
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