Originally Posted by DYKWIA

Ah, that would explain a slight issue I had checking in at the Le Meridien Dubai on the 28th. I stay here quite regularly , and always get upgraded to the Royal Club wing.

So, I was surprised when I found out I'd not been upgraded (but not overly concerned, as the regular rooms are good). I asked about the lounge access as a Platinum Premier, and the check-in agent looked confused. She called over her manager and he pulled up past stays, and immediately sorted out an upgrade.

He explained that due to a system upgrade that day, they could not see the status of guests, so as far as they knew, I didn't have any status.

Worst 2 minutes of my life