Originally Posted by
EuropeanPete
I think a lesson to us all is to always have the T&C’s in front of us before calling and to always start by asking the front line reps if they have access to them (my guessing is the answer is frequently going to be no).
As others have noted, I am guilty of trying to take the T&C’s literally.
I suffer from the same affliction. If receiving an explicit benefit described in the T&C's is a problem, imagine how much fun it would be debating the definition of a standard suite with the same employees.
Last edited by rny321; Nov 29, 2018 at 5:02 pm