Originally Posted by
mindrisa
When I called, the system recognized my phone number (and therefore my name) and the phone was answered very quickly. Not sure if it was the Platinum desk or not, but at this point, does it matter? Seems like customer service is all over the place!
No, it does not make a difference, but the reps who used to answer the Plat line were seasoned, informed and sure enough of their answers to know when they needed to put us on hold to research an answer. It was rare anyone would complain about an answer given on the Plat line.