Originally Posted by
CJKatl
The OP is Plat. Remember back in the olden days, like 2016, when we used to be routed to the Plat desk and get to speak to well trained, informed CS reps? I called every quarter asking for missing welcome points and never had a rep question what those were.
When I called, the system recognized my phone number (and therefore my name) and the phone was answered very quickly. Not sure if it was the Platinum desk or not, but at this point, does it matter? Seems like customer service is all over the place!