Originally Posted by
mindrisa
...when I called Marriott to update this to 1,000 points (there were multiple stays impacted), the first representative stated that the Renaissance EWR only awards 500 points as some Renaissance are full service hotels and some are not, and that is why some Renaissance hotels have 500 vs. 1,000 points as the welcome amenity....
WTH...????
Maybe there should be a thread for farcical things CSRs try to tell us. Unfortunately we cannot offer a prize for the most incredible statement because it would be unlikely any statement could top this one.
Are you sure you had not accidentally called Burger King instead of Marriott? Seems you were talking to the Home of the Whopper.