FlyerTalk Forums - View Single Post - Seriously, I have to ask the hotel for permission to write a review on Marriott.com?

Nov 29, 2018 | 2:49 pm

#11

C17PSGR

Join Date: Apr 2003

Location: SLC/HEL/Anywhere with a Beach

Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET

Posts: 5,234

Quote:

Originally Posted by Starwood Lurker

It is explained here.

How do I submit a review for a hotel on your website?
The only way you can submit a review on our website is if you are randomly selected to receive a Guest Satisfaction Survey following a completed stay at one of our properties.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]

William

Thanks for that info. I assume it is random since I see negative and positive reviews.

Are guest surveys/Medallia surveys still in use? I have 130 actual nights this year and think I've only received it once.

And .. for the loyalty team, I'd love to see a simple survey for those of us platinum premier and above just asking point by point whether we received program benefits at a hotel. The loyalty team designed a good program but hotels are pretty inconsistent on it.

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