Originally Posted by
LufthansaGermanAirlines
Hello asimha,
really sorry to hear that you were affected by a delay and missed your connecting flight.
I can understand your frustration. However, I want to advise you that security controlls and gate allocation is part of the airport and cannot be influenced by the airline.
If you want to send a formal complaint, please feel free to send it to Customer Relations:
[email protected].
My sincere apologies for the inconvenience caused.
Best regards,
Sascha
Thank you Sascha for your answer, unfortunately complaining to LH with whom I fly every other week serves no purpose as it has been established a long time ago that customer service is only available in the aircraft but not on the ground and more so in your very own hub at Frankfurt !!
It is also quite obvious that the Star Alliance Connection Service is purely marketing, nothing else.