FlyerTalk Forums - View Single Post - WSJ Middle Seat column today [MPG "Loyalty Program Turbulence"]
Old Nov 29, 2018, 2:50 am
  #12  
craigthemif
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Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
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Originally Posted by Kacee
You can read the article via Scott McCartney's twitter feed. twitter.com/middleseat

Kudos to Scott for tackling this issue and doing his homework. It's a solid piece.
Undermined? Huh? The guy has 3k lifetime nights and is thus LT PPE. Exactly like many on this forum who are basically following the same path based on lack of a better alternative. Scott's conclusion captures perfectly the dilemma many of us face: We're not at all happy with what Marriott has done, but don't see a better alternative.
Undermined because why should Marriott change anything if people are lifetime committed no matter what Marriott does? It's just another moan that is easily ignored. To have an impact, the guy would have to say "Despite 3,000 nights I'm never coming back because it's gotten so bad..."

The subject has been covered extensively on Flyertalk. The truly curious thing for those of us with higher expectations (Hyatt, SPG pre-Marriott, etc.) is how Marriott fans (and IHG FWIW) are willing to embrace mediocrity yet convince themselves that "they don't see a better alternative". But as with politics and a thousand other things in today's society, there's really no prospect of changing minds here.
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