FlyerTalk Forums - View Single Post - Four Seasons complaints?

Jul 26, 2004 | 8:59 pm

#7

RichardInSF

Moderator: Luxury Hotels and FlyerTalk Evangelist

Join Date: Sep 2002

Location: Palo Alto, California,USA

Posts: 18,235

If FS and RC and so on are so customer oriented, why don't they do what both Starwood and Hyatt do right here on FT: when they see a complaint, have an employee post a reply inviting the complainer to contact them? Just curious....

Reply